The support you rely on

It is PowerByte’s services that sells. And in the words of our customers:

“Thank you for your good customer service. We have rented several times and always had a good experience. The rental units are in great condition. All cables, guides and information are neatly packaged and my emails and calls were always answered quickly. We decided to purchase a projector because of the great customer service that PowerByte provided. Thank you!”

Elya Perritt, Coach, Gladiators Fencing Club, Calgary

If you require immediate assistance, please contact us at: 1-403-275-7549

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 1. Warranty & Return Policy

All products sold through PowerByte Solutions Inc., are covered under Manufactured warranty for Defects. Items may be returned for refund or replacement subject to manufacturer and/or PowerByte Solutions Inc. restrictions. All product returns must have a Returned Merchandise Authorization (RMA) number issued by PowerByte Solutions Inc. along with a print out showing the products defect (where applicable).

 2. RMA Return Policy

RMA’s are only valid under manufacturer return policies. The required return date will be communicated upon issuance of a RMA # by PowerByte Solutions Inc.   The RMA form is available online , or can be sent to you by fax or email.

3. Defective Items

A. Within 30 Days of Purchase: the product may be returned for refund or replacement subject to the following restrictions:

All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.

RMA’s are only valid for Manufacturer specified return guidelines.

Defective consumables are returnable for exchange only.

All returns must be shipped freight prepaid. It is best to use an authorized courier who supplies tracking/insurance options, such as UPS, Federal Express, or any other courier that issues a tracking number.

For replacements, you will need to place a new order, and when the original item is received, you will be credited in full for the defective product plus the original shipping cost. A new order must be placed in order for the system to cross-ship upon waiting for the returned product.

Any returns found to be non-defective are subject to a restocking fee and all non product related fees (shipping, transaction and insurance) are not refundable.

Please allow 3-4 weeks for a credit to be issued (shipping and other charges are not credited).

B. After 30 Days of Purchase: if the product is still covered by warrantee, it is subject to manufacturer’s policies and restrictions.   Please complete the RMA form and submit to the Customer Service department.

C. Out of Warrantee: There will be repair charges for all out of warrantee product repairs.

Unless otherwise noted, warranty terms apply only to merchandise shipped within Canada. Merchandise forwarded to other international locations may not be covered under the warranty.

 4. Order Cancellation 

PowerByte Solutions Inc. reserves the right to cancel a sale or to issue a Returned Merchandise Authorization (RMA) for merchandise that is advertised in error, is unexpectedly out of stock, does not conform to specifications, or was shipped in error.

5. All Other Claims 

Submit a Customer Service Request directly to PowerByte Solutions Inc. within seven days of receipt of order for defective products, product not as advertised, overdue delivery, wrong quantity shipped, wrong item shipped, or freight damage.   PowerByte Solutions may not be liable for any problem that is beyond the company’s control.

6. Exchange Policy
PowerByte Solutions Inc. cannot accept unauthorized returns or exchanges. PowerByte Solutions Inc. will charge a restocking fee plus any applicable shipping charges for refused shipments or unauthorized returns. Additional charges may apply if all peripherals and accessories are not returned in the original, unopened packaging.

7. Warranty Policy

PowerByte Solutions Inc. is committed to work with you to ensure that every product under warranty performs to the manufacturer’s specifications. Please check the product description for warranty details.

The information, services, products, and materials contained in this Site, including, without limitation, text, graphics, and links, are provided on an “as is” basis with no warranty. To the maximum extent permitted by law, PowerByte Solutions Inc. disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, noninfringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, PowerByte Solutions Inc. does not represent or warrant that the information accessible via this Site is accurate, complete or current. Price and availability information is subject to change without notice.